1. Please contact our Customer Service via email(sales@katchme.com), indicating the item(s) you would like to return and the reason.

2. After receiving return instructions from us, please following the instructions below for a refund according to your situation. UK RETURNS OR INTERNATIONAL RETURNS

3. Drop off your package at the local post office. You must obtain proof of postage just in case your order is lost on its way back to Katch Me.

4. We will now take it from here. Once we receive your return, it can take up to 10 working days for us to process your refund. Once back in our warehouse, your returned items will be inspected, processed, and refunded ASAP! Your refund will be minus the original delivery charge and return label fees. If your return is rejected, we will contact you by email to resolve the issue.

Please note:
(1) Lucky Dip items, accessories, swimwear, lingerie and beauty items are non-returnable and non-exchangeable.
In addition,
Buy 2nd Get 3rd, Only 50% of the product value of the order can be refunded if the product is not damaged, lost, stained, etc.

Exchanges Noties





1. Please contact our Customer Service via email(sales@katchme.com), indicating the item(s) you would like to exchange and the reason.

2. If the order has not been dispatched out or cannot be intercepted, we can exchange it. After a successful exchange, you will be notified by email.


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