1. Please contact our Customer Service via email(sales@katchme.co.uk), indicating the item(s) you would like to return and the reason.

2. Simply click on "Initiate Return / Exchange" in the "QUICK LINKS" section at the bottom of the website to appeal a request.

3. If you still want to return, please pack the items that need to be returned, write your order number and the name of returned item(s) on a piece of paper, leave the paper in the return package, and send the package back to the following address.
As soon as we receive your return package, we will process the full refund for you accordingly.

Our return address is:
Katch Me Ltd
Unit 2
659 Eccles New Road
Salford
Greater Manchester
M50 1AY

Or print the following UK KatchMe return label to use(Please note that a £2.5 return postage will be deducted for Change of Mind case):


Please notice that:
(1) You must keep the receipt of the postage just in case your order is lost on its way back to Katch Me.
(2) Items must be unworn and unwashed.
(3) Items must not be marked with make-up, fake tan or body lotions etc.
(4) Items must have all tags attached.
(5) Shoes have been tried on indoors and show no sign of wear.
(6) Lucky Dip items, accessories, swimwear, lingerie and beauty items are non-returnable and non-exchangeable. In addition,
(7) Buy 2nd Get 3rd, Only 50% of the product value of the order can be refunded if the product is not damaged, lost, stained, etc.
(8) Under £9.99 for clearance sales, we do not offer refunds in this case if the product is not damaged, lost, stained, etc.

Please send the package back to us as soon as possible to avoid ordering beyond the return period. The original shipping fee (if any) is non-refundable.

4. We will now take it from here. Once we receive your return, it can take up to 10 working days for us to process your refund. Once back in our warehouse, your returned items will be inspected, processed, and refunded ASAP! Your refund will be minus the original delivery charge and return label fees. If your return is rejected, we will contact you by email to resolve the issue.

Please note:
(1) Lucky Dip items, accessories, swimwear, lingerie and beauty items are non-returnable and non-exchangeable.
In addition,
Buy 2nd Get 3rd, Only 50% of the product value of the order can be refunded if the product is not damaged, lost, stained, etc.

Exchanges Noties





1. Please contact our Customer Service via email(sales@katchme.co.uk), indicating the item(s) you would like to exchange and the reason.

2. If the order has not been dispatched out or cannot be intercepted, we can exchange it. After a successful exchange, you will be notified by email.